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  • 30 Taylor Street
    Danbury, CT 06810

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Area General Manager

First Student • Danbury, CT

Posted 24 days ago

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Job Description

First Student is a leader in transportation of children K-12.  As the largest provider of student transportation in North America, First Student is more than twice the size of the next largest competitor.  Industry-leading safety programs, strong customer relationships and service record are the key differentiators.

At First Student, our Area General Managers are a constant reflection of our company’s commitment to safety and customer service. The Area General Manager is responsible for overall leadership and performance across an area of locations to include:  revenue growth, expense management, EBIT, employee culture, customer partnerships, labor/contract negotiations and fleet management.  This individual will manage a team of 900 people, 10+ locations and a fleet of over 700 buses throughout the Southwest Connecticut region.

Area General Manager Responsibilities:

  • Provides leadership to the Location Managers and other employees in order to achieve goals for safety, revenue, cost optimized operations, maintenance and service.
  • Represents First Student with school administrators for contract negotiations and represents First Student for all labor negotiations.
  • P&L responsibility for the entire region.
  • Tracks and addresses trends in KPIs.  Leads and develops action plans with Location Manager addressing location performance gaps.
  • Tracks and addresses local competitive threats to route share.
  • Defines business terms in union and non-union wage negotiations.  Negotiates customer contract terms.
  • Drive Location Manager ownership of employee recruiting and retention.
  • Maintains school decision maker relationships by establishing and growing trusted partnerships with school districts and the community.
  • Ensures locations apply safety practices.  Model and promote First Student’s commitment to Safety.
  • Negotiates school contracts with sustainable value and competitive revenue per route.
  • Maximizes contract revenue pricing and volumes.
  • Provides accurate forecasts of performance to First Student management.

Area General Manager Experience and Skills Required:

  • Bachelor’s degree in Business, Logistics, Supply Chain, or related discipline; will consider commensurate work experience.
  • 5+ years’ experience with proven leadership abilities and transportation or logistic systems knowledge.
  • 5+ years’ experience managing a P&L, ideally with customer service and safety elements.
  • In depth understanding of the KPI’s (safety, financial, customers).
  • Experience working with unionized employees and negotiating labor contracts.
  • Proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel is desired.
  • Excellent communications skills, both oral and written.
  • Demonstrated ability to build and continuously motivate highly effective teams. 
  • Strong presentation skills with interpersonal savvy in dealing with customers.
  • Strong analytical and reasoning skills.
  • Strong business background in financial, strategic, and organizational analysis.


  • Competitive base salary and attractive annual bonus incentive

First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

First Student is an Equal Opportunity Employer.

Job ID: FS-19280
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