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  • Ridgefield Park, NJ 07660
  • Advantage

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Field Admin Support: Compliance & Technician

Atterro Human Capital Group • Ridgefield Park, NJ

Posted 10 months ago

Job Snapshot

Travel - None
Experience - 2 to 3 years
Degree - High School
Consumer Products
Admin - Clerical
Relocation - No

Job Description

Performs a variety of technical duties and provide administrative support for Field Service Team. Key responsibilities include but not limited to the below:

  • Administrative support for process improvement related projects (implementation of RTS, STEPS, and Auto-warranty)

  • Maintain Question & Answer (Q&A) Function as submitted by support teams and service network in a timely and efficient manner.

  • Draft, prepare, proofread a variety of finished documents; review finished materials for completeness, accuracy, and format, compliance with policies and procedures, and appropriate English usage.

  • Collect, verify, organize and input data into databases from a variety of sources.

  • Interpret data and produce high-level reports for compliance, technician management, and regional management.

  • Monitor and evaluate Service Partner program/projects for accuracy and compliance:

    • PlusOne Background Screening

    • Training Compliance

    • License and Insurance Compliance

    • Technician Management (collect and review all aspects of new technician registration)

  • Perform technical and administrative procedures to prepare and or complete program/project requirements for:

    • GSPN Set-up (Global Service Partner Network)

    • Data Entry

    • New Third-party Service Providers Communications

Required Experience, Knowledge, and Education:

  • Bachelor degree or equivalent work experience considered in lieu of degree; welcome recent college graduates

  • 2 - 3 years' of professional experience required; Field Service or Administrative Technician preferred

  • Ensure compliance with processes, standards, and policies of the organization

  • Data analysis and reporting experience

  • Proficient in Microsoft Word, Access, and Excel (pivot tables, VLOOKUP, data collection); SAP helpful but not required

  • Ability to work in a cross-functional, high-demand business environment

  • Collaboratively work with other departments

  • Strong organizational skills with the ability to organize multiple responsibilities and prioritize workloads

  • Effective, professional, and courteous speaking and listening skills

  • Strong communication skills with the ability to communicate with all appropriate levels within and outside the company including SEA Management, co-workers, vendors, and third-party service providers

  • Team player as this position will support all team tasks as back up

Position Specifics:

  • Employer: Atterro Human Capital Group

  • Benefits: Medical, Dental, Vision, 401k + more

  • Employment Status: Temporary Non-exempt

  • Employment Length: 9-month work assignment; extension contingent upon business need

  • Work Schedule: Monday through Friday during the hours of 9:00 AM to 6:00 PM

  • Number of Hours: 40+

  • Overtime: Must be flexible and available to meet business demands; up to 10 hour per week (weekly average up to 5)

  • Remote Option: Not available, on-site required

  • Travel: No

  • Relocation Assistance: No

  • Visa Sponsorship: No

  • Client: Samsung Electronics America

  • Location: Ridgefield Park, NJ


Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Click Here for EEO is the Law Federal Guidelines.

Job ID: Advantage_311131
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