As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.
- Full Time
- Professional Development Opportunities
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
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Traits are on a scale of 1 to 10
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Maintaining a work/life balance is the key to success.
Department learning opportunities and company-wide digital knowledge share.
- Family Support
Additional resources to support employees with families.
- Professional Development
Conduent offers programs to help advance the careers of our employees.
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. Job Description Req ID: 2019-11395
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at URL blocked - click to apply.
Locations: Secaucus, New Jersey, United States
Job Type: Full-time regular
Primary client contact on all Health and Welfare related services. Must develop and maintain a good working relationship with the client Benefit Manager and client vendor organizations. Will consult with internal and external sources on the client and plan specific impact of all legal, regulatory, process, product or business changes that affect plan administration. Communicate and educate the client on product changes driven by legal and regulatory events.
Seek and implement revenue-earning opportunities. Consult with client on adopting Conduent product or service enhancements or changes.
Manage team of up to 4 onshore and oversee offshore staff members, responsible for employee development by providing ongoing feedback, coaching, and guidance. Ensure adherence to all Conduent policies and procedures
Ensures that the team has complete knowledge of all client plans and programs and serve as the Health and Welfare subject matter expert on the cross-functional client team.
Monitor daily service delivery, service levels, contractual Performance Standards and scope of services commitments and interact with the client as needed on these topics.
Make process improvement recommendations; Project management of annual Open Enrollment; Project management of H&W special projects and changes including scope discovery, cost estimation, build coordination, test plan development, implementation and documentation. Identify gaps in processes and propose appropriate solutions in-line with Conduent business standards.
Provide proactive contact to client and Service Delivery Director on service delivery outages, discrepancies and problems.
Attend client meetings and internal meetings to represent and report on the Health and Welfare service delivery and performance.
Prepare client specific training materials for internal resources as needed.
Prepare proposals (including business requirements and fee quotes) for out of scope work.
Responsible for building cross client team synergies, backup and succession planning. • Manages and provides subject matter expertise. • Monitors service level agreements and operational dashboards to ensure service levels are met and exceeded at all times. • Leads periodic status meetings with clients to discuss on-going projects, issues or escalations. • Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings. • Engages client or vendor to gather requirements for applicable changes. • Executes feasibility analysis and effort estimation of ad hoc client projects, determine, establish and monitors controls of ongoing processes to preempt and mitigate any potential risks. • Coordinates and responds to escalated issues that require collaboration across the broader business (e.g., involving multiple business areas such as operations, client management, technology, etc.).
• Interfaces with external client contact to resolve broad / complex benefit questions.
• Directs shared services and other dotted line relationships on behalf of the client to ensure service deliverables are met.
• Evaluates existing processes and enhances / develops to improve service delivery. • Directs project and ad hoc benefit delivery work.
• Acts as subject matter expert supporting change orders and other implementation projects.
• Reviews work performed at lower levels and approves accuracy and completeness.Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:URL blocked - click to apply.
Service Level Agreement