Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Winchester, VA 22602

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Member Service Rep I - Winchester Call Center jobs in Winchester, VA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Member Service Rep I - Winchester Call Center

Navy Federal Credit Union • Winchester, VA

Posted 23 hours ago

Job Snapshot

Full-Time
Other Great Industries
Entry Level

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other Navy Federal accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Note: Some responsibilities/qualifications may only apply to certain branches (e.g., Loan Officer – Consumer Lending).
 
Responsibilities

 
• Provide member service via phone or other media (e.g. email, chat, etc.)
• Protect and verify identity of caller; review account information for alerts and account irregularities
• Take action and respond to situations/patterns of activity indicating potential fraud or abuse
• Understand and comply with federal and other regulations relating to financial products and services
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Counsel current prospective members about Navy Federal’s products and services
• Execute first call resolution; may require research, follow-up, return calls
• Identify opportunities to cross service products and increase product penetration
• Perform account transactions
• Initiate fee adjustments and/or other monetary incentives for members within scope of authority
• Effectively perform all duties required for MSRs – CCO
• Perform other duties as assigned
 

Qualifications – All required unless otherwise noted
 
• Familiarity with savings and checking products, accounts and services
• Basic skill in producing desired results and achieving goals and objectives
• Basic skill maintaining composure in a high production and changing environment
• Basic skill navigating multiple screens and PC applications and adapting to new technologies
• Basic skill performing basic mathematical calculations and working accurately with numbers
• Effective active listening skills to accurately respond to inquiries and account requests
• Ability to work independently and in a team environment
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill building effective relationships through rapport, trust, diplomacy and tact
• Effective verbal and written communication skills
• Basic skill interacting tactfully and effectively in difficult situations
• Basic organizational, planning and time management skills
• Basic skill in resolving member/customer problems
 
Desired
 
• Exposure to high volume call center situations
• Exposure to member/customer service preferably in a call center, retail banking, or financial institution
• Familiarity with accounting, credit and/or lending principles and techniques
• Basic skill in using appropriate cross servicing techniques and member engagement methods
 
Bank Secrecy Act
 
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the
Bank Secrecy Act.
 
Hours: TBD
 
NOTE:  An assessment may be required to compete for this position.  The assessment will be emailed if you are selected to move forward to the next step.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

Job ID: 38721-1A
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.