Our fast-paced Home Health Agency has a full-time opening for a Recruitment & Retention Coordinator. This position requires exceptional customer service skills and great attention to detail as well as the ability to multi-task, with the confidence to work on your own and participate as a key member of our team. The right person must have a positive attitude and be able to handle high-stress situations on a daily basis as well as the ability to complete the following tasks :
Answer employment inquiries in a friendly, professional, and knowledgeable manner.
Schedule and conduct applicant interviews in an efficient and professional manner.
Create and maintain all employment records.
Schedule and conduct CAREGiver orientation and required training to meet state and Home Instead Standards.
Participate in CAREGiver coaching and corrective action plans.
Provide detailed reporting of daily workflow and applicant's onboarding/hiring status.
Strong Computer Skills.
Work schedule and times may include Monday-Friday 8:00 a.m. - 5:00 p.m. and some weekends.
Education and Experience Requirements:
High School Diploma or the equivalent.
One year of related business experience.
Prior experience in a home care agency preferred.
Must possess a valid driver's license.
Knowledge, Skills, and Abilities:
Must be able to understand and uphold the policies and procedures established by Hillsborough Senior Care, Inc. dba an independently owned and operated Home Instead franchise.
Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
Must have the ability to work independently and meet deadlines.
Must demonstrate discretion and follow all Confidentiality processes, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
Must have the ability to organize and prioritize daily, monthly, and yearly work.
Must be able to establish good working relationships with management, colleagues, franchise owners, and their staff.
Must present a professional appearance and demeanor.
Must be patient and congenial on the telephone.
Must have computer skills and be proficient in Word and Excel.
Each Home Instead franchise is independently owned and operated.
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