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  • Boston, MA

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Product Development Specialist

West Corporation • Boston, MA

Posted 18 hours ago

Job Snapshot

Experience - 5 years
Degree - 4 Year Degree
Other Great Industries
Professional Services

Job Description

West Digital Communications is looking for a Product development Specialist to add to its team in Boston, MA. As a member of Product Management team, you will be responsible for the product development lifecycle of critical features and functions, including setting the feature’s vision, gathering requirements from stakeholders, prioritizing those requirements, and working closely with our software development and quality assurance (QA) teams to deliver the feature. In addition to technology teams, the primary stakeholders are customers and internal employee users; plus the sales, marketing and legal teams.
Essential duties:

  • Uncover business, functional and performance requirements by conducting interviews with various users, customers and stakeholders.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish specific user requests from essential, common functional needs.
  • Document product requirements through the development of business process descriptions, user scenarios, workflow analysis, data flow diagrams, user interface wireframes and other methods as appropriate.
  • Develop and guides updates to models for business drivers to improve portfolio profitability, including targeting and segmentation of new products. Supervises portfolio performance in all areas.
  • Lead and supervises projects delivering enhancements to the market/business.
  • Manage projects that require support from multiple departments within WDC and that require communication with and input from market participants.
  • Stays abreast of the competitive landscape and industry trends.
  • Prepares and recommends product pricing.
  • Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

So, if you’ve been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let’s get started on something BIG.

Job Requirements


  • Bachelor’s degree in Computer Science, Business/Finance or related field. Equivalent work experience may be substituted for educational requirements.
  • Minimum Qualifications:
  • 10 years of relevant experience required, must include a minimum of 5 years of experience in direct product management of software as a service applications. 
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Familiarity with Agile software development methodologies and processes required.
  • General understanding of the development and deployment of enterprise business software.

West is connecting people and ideas
We are delivering on their potential
We are improving the way we work and live


At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.


We Connect.  We Deliver.  We are WEST.

Applications will be accepted through 6/24/2019
Equal Employment Opportunity/Veterans/Disabled
Job ID: 122986
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