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Claims Support Specialist (14609) job in Cleveland at Globe Life Family Heritage Division

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Claims Support Specialist (14609) at Globe Life Family Heritage Division

Claims Support Specialist (14609)

Globe Life Family Heritage Division Cleveland, OH Full-Time
401K, Pension Plan, Education Assist, Fitness Reburs

Job Responsibilities

  • Organizing, sorting, and mailing of claims letters, claim forms, medical authorization forms, and claims correspondence.
  • Responding promptly with completing mail, fax, and miscellaneous requests for customers, agents, and examiners.
  • Process returned mail procedures, check requests, and other claims assignment tasks.
  • Prompt and accurate processing of wellness/screening claims and other claims as assigned using the required procedures and timelines.
  • Completing phone calls to customers and medical providers to obtain information needed to process claims.
  • Documenting system memos and claim files with all phone calls, issues, and correspondence.
  • Assist the Corporate Services Department with claims related functions when needed.
  • Complete additional department support tasks, various projects, and training as assigned.

Required Skills:

Primary Skills and Abilities

  • Required to handle all related work and customer, agent and company information in a highly confidential manner
  • Ability to handle and prioritize multiple tasks and deadlines
  • Strong attention to detail and accuracy
  • Excellent organization, analytical, and time management skills
  • Good verbal and written communication skills
  • Works well independently and a team player
Required Experience:

Education and Experience

  • 2 to 5 years business/office experience
  • Computer skills
  • Basic medical terminology helpful
  • High School/GED

Recommended Skills

  • Analytical
  • Attention To Detail
  • Claim Processing
  • Communication
  • Medicine
  • Memos
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Job ID: 14609

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