Customer Service - Donor Support Technician

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

* Prepares the autopheresis machine for the pheresis process.
* Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
* Disconnect the donor when the process is complete.
* Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
* Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
* Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
* Alerts Group Leader or Supervisor of donor flow issues.
* Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
* Understand the policies and procedures associated with hyper immune programs at the center if applicable.
* Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
* Maintain confidentiality of all personnel, donor and center information.
* May be cross-trained in other areas to meet the needs of the business.
* Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
* Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

* Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
* Will perform basic math calculations

Working Conditions

(physical & mental requirements)

* Understand, remember and apply oral and/or written instructions
* Understand and follow basic instructions and guidelines
* Must be able to see and speak with customers and observe equipment operation.
* Occasionally perform tasks while standing and walking up to 100% of time
* Reach, bend, kneel and have high level of manual dexterity
* Occasionally be required to lift and carry up to 25 pounds
* Fast paced environment with frequent interruptions
* Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
* Required to work overtime and extended hours to support center operational needs

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit