Kforce has a client seeking Admin/Clerical in Round Rock, TX.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system
Communicate with our Service Resource Center for all service calls
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed
Reassign work as needed, making judgments based on current workloads & priorities
Regular contact of customer to communicate status changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Validate and perform invoicing transactions for service calls in ACE daily
Completed service calls to be invoiced within 48 hours
Maintain confidentiality of customer and employer information at all times
Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies
High School diploma/GED or equivalent 3 years of experience in customer service/dispatching
Proficient with computers, Windows applications (Oracle experience a plus)
The qualified candidate will be an integral part in the continued success and growth of the Service Department
This position requires a high energy level with a focus toward customers and a strong desire to succeed
Good organizational skills, attention to detail and excellent communication skills are required
Scheduling general service calls, preparing and invoicing service calls
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job ID: FAEQG1910069
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