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Admin / Clerical at Kforce Finance and Accounting

Admin / Clerical

Kforce Finance and Accounting Round Rock, TX Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client seeking Admin/Clerical in Round Rock, TX. Duties:
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system
  • Communicate with our Service Resource Center for all service calls
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed
  • Reassign work as needed, making judgments based on current workloads & priorities
  • Regular contact of customer to communicate status changes
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
  • Validate and perform invoicing transactions for service calls in ACE daily
  • Completed service calls to be invoiced within 48 hours
  • Maintain confidentiality of customer and employer information at all times
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies

REQUIREMENTS:

  • High School diploma/GED or equivalent 3 years of experience in customer service/dispatching
  • Proficient with computers, Windows applications (Oracle experience a plus)
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed
  • Good organizational skills, attention to detail and excellent communication skills are required
  • Scheduling general service calls, preparing and invoicing service calls
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Customer Service
Clerical Works
Administration
Attention To Detail
Scheduling
Coordinating
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Job ID: FAEQG1910069

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