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On-Site Talent Account Manager

Kelly Services Huntsville Full-Time
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The On-Site Talent Manager is instrumental in Kelly's overall success with a partnered staffing and/or local retail client/s. The position implements talent and client care activities by coordinating and completing a variety of tasks including processing paperwork, supporting the on-boarding process, entering data in front-office systems, ordering supplies/forms, filing, maintaining office equipment, answering the telephone, running reports, collating information, preparing presentations, supporting payroll processes, and answering talent inquires. Administrative Support Support administrative recruitment tasks: order creation, CAD compliance, and fulfillment Enter data in front office systems, ordering and documenting screening (e.g., drug, background) results, processing WOC paperwork, collating hiring packets, maintaining candidate register, conducting résumé/phone screening, filing employee records, purging employee records Process referral bonuses Maintain an organized and efficient work environment Maintain adequate supplies Respond to internal and external customer requests with professionalism. Take initiative to identify and respond to opportunities for improvement Client and Talent Management Proactively identifies business growth opportunities with additional end-users, departments, divisions, services lines, and or account Maintain mutually beneficial business relationships with decision-makers and end users at current customers, focusing on client health, contract health. Lead initiatives that positively impact the engagement results for contractors, customers, and full-time employees Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience Participates in account-specific lead sharing meetings Creates, analyzes, and reviews reports and statistics, taking action when necessary Apply the knowledge of labor, community and industry awareness to make recommendations to pull levers, win whitespace and innovative product offerings from a demand market perspective. Monitors NPS results and develops plans to ensure we are meeting client expectations Conducting safety site surveys, conducting accident investigations, completing First Report of Injury forms, communicating with insurance carrier/treating physician, testifying in unemployment hearings, managing Return to Work programs. Update and sort data, run reports Administer recognition and retention programs (e.g., Work Perks+, birthday cards) Develop employee newsletters/communications Update employee information Respond to general talent/client inquiries, escalate appropriately to Account Talent Manager Enter time for payroll center processing, resolving payroll issues Provide high quality, accurate, and timely administrative support to ensure internal and external customer satisfaction. Support developing presentations Complete various administrative tasks (e.g., sending Notice of Work Refusal) Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate Works with HR to make determination about the employment status of temporary workers Redeployment/Retention - maintains communication with talent to discuss assignment status and engage others to assign candidates to a new position before current assignment ends Skill Enhancement - drive contractor career growth and development Effective communication by ensuring content, frequency, and delivery channels meet the needs/wants of contractor population

Recommended skills

Retention Management
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Job ID: US1045JL_27969822


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