Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mxg10z6qlt69nxfsjrt

Entry Level | Call Center Collections (Dallas, TX)

The Hankey Group Dallas Full-Time
$35,628.00 (Careerbuilder est.)
Apply Now

Westlake Financial Services is the largest privately held finance company in the Nation.

We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicants and supporting our people by developing their talents, we transition our applicants into Westlake Warriors (our people).

With 30% YOY growth, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial Services believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

WESTLAKE WARRIOR | ACCOUNT REPRESENTATIVE (30 DAY COLLECTIONS) 

Our 30s Collection Team Member is responsible for assisting our Customers in the early stages of collections, in auto loans, using technology and resources to resolve accounts after the account becomes 30 Days past due.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Manage a queue of accounts after 30 Days past due delinquency range to prevent loan losses through progressive collection efforts

- Negotiate with customers to create payment solutions based on individual circumstances

- Conduct light skip-tracing activity to generate potential leads on customer or collateral

- Review and submit accounts for repossession activity based on mitigating factors

- Execute collection efforts as directed by the department manager

- Actively participate in team and department meetings to improve work flow, collection processes and department efficiencies

- Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

- Minimum one (1) year of experience in customer service, collections and call center

- Excellent communication negotiation and writing skills

-Must be able to have a flexible schedule; required and must be willing to work weekends and overtime

- Capable of effectively operating in a high-pressure, high-volume environment

- Goal oriented with a desire for improvement and advancement

- Team player 

EDUCATION AND/OR EXPERIENCE:

- High School diploma (or equivalent) required.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

- Daybreak

- Basic MS Excel

- Basic MS Outlook

- Skip Tools; E-collect, 411.com

ABOUT US

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as \u0022The Buy Program ©\u0022​) allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

CONTACT US

https://www.westlakefinancial.com/careers/

ACKNOWLEDGMENTS

We provide Equal Employment Opportunities (EEO) to all Team Members (employees) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of  our Team Members (employees) to perform their job duties may result in discipline up to and including discharge.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws; including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

Recommended skills

Scheduling
Collections
Recruitment
Loans
Training
Repossession

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$35,628
Avg. Yearly Salary

Career Path

See the next step in your career
Entry Level | Call Center Collections (Dallas, TX)
$35,628.00 (Careerbuilder est.)
Estimated Salary: $70K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: ENTRY03797

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.