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Telecommunications Manager

Nesco Resource Dublin Full-Time
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Our client in the Columbus area is seeking a Sr. Telecom Engineer to join their team.  This position is contract-to-hire and onsite only.

Job Description:

Responsible for designing, implementing, operating and maintaining the telephone systems, small and medium contact centers, and relationships with telecommunications service and maintenance vendors.


- Demonstrates thorough understanding of telecommunication concepts and systems

- Demonstrates excellent problem solving skills and ability to make independent decisions Involved in the purchase, installation, and support of communications including Biscom, Avaya, Skype, Cisco, SIP, and VOIP systems

- Monitors data/voice traffic and maintains performance to ensure high quality transmission and call quality

- Investigates and resolves telecom incidents and recommends enhancements to improve security

- Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities Investigates and resolves vendor incidents through maintenance contracts

- Possesses knowledge of telecom technologies, hardware, software and telephony connectivity

- Fixes all telecom issues at all sites

- Runs reports on telecom health Investigates and resolves vendor incidents through maintenance contracts


- Detailed Knowledge of O365

- Detailed Knowledge of MS Teams application

- Demonstrated experience and Expert knowledge of Skype for Business clients and On Prem servers

- Able to configure and support Skype servers

- Run through the server topology and complete understanding of the different server functions

- Expert knowledge of Enterprise Voice and what it takes to support an Enterprise dial plan

- Being able to support the environment from Server, Client and Telephony dial plan

- Load Balancing: 3 years (Required)

- Lync/Skype for Business: 3 years (Required)

- Microsoft Exchange: 3 years (Required)

- Active Directory: 3 years (Required)

- Demonstrated experience and expert knowledge in the planning, design, troubleshooting, and provisioning of Microsoft Office 365 solutions including Skype for Business and Microsoft Teams

- Understanding of open federation Qualifications

- Participates in the development of policies and procedures to achieve specific goals

- Operate within guidelines

- Decisions have a short term impact on work processes, outcomes, and customers

- Interacts with peers customers and suppliers at various management levels may interact with senior management

- Interactions normally involves resolution of issues related to operations and/or projects

- Gains consensus from various parties involved

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.


Skills required

Unified Communications
Network Engineering
Network Management
Web Hosting Services
Interactive Voice Response


About the company

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Job ID: 19-15727


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Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

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