US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Customer Service Rep II at McLane Company

Customer Service Rep II

McLane Company Oklahoma City, OK Full-Time

JOB SUMMARY / GENERAL DESCRIPTION:
Under limited supervision, this position handles non-routine customers and issues while achieving customer 
satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable 
communication network for customers resulting in strong business relationships. 

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: 
 Monitor customer reporting; communicate critical issues. 
 Research and respond to customer inquiries.
 Maintain customer files to ensure up to date information.
 Manage customer requests for assistance, information, and issue resolution.
 Provide accurate and consistent responses to customer concerns and questions, taking immediate action to 
ensure customer needs are met.
 Maintain regular communication with decision makers within customer organizations.
 Train customers on various business applications to maximize company value to the organization.
 Analyze and respond to various customer requests involving store level and group level information.
 Respond to various customer requests and needs.
 Answer inquiries by phone, email, and internet response.
 Perform other duties as needed or assigned by supervisor.
 Other duties may be assigned. 

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
 High School Diploma or GED. 
 2 or more years of customer service experience.
 Ability to type 45 wpm and perform 10-key by touch.
 Strong verbal and written communication skills, and organization and planning skills.
 Knowledge and experience with all Microsoft office applications.
 Ability to prioritize pending tasks in a logical manner.
 Ability to learn quickly, retain information and meet deadlines

WORKING CONDITIONS: 
 Office environment.

WORK SCHEDULE:

  • Sunday to Thursday from 4:00PM-12:30AM

Recommended Skills

  • Communication
  • Curiosity
  • Customer Demand Planning
  • Customer Satisfaction
  • Customer Service
  • Microsoft Office
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2205221

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.