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Customer Service Rep II at McLane Company

Customer Service Rep II

McLane Company Oklahoma City, OK Full-Time

Under limited supervision, this position handles non-routine customers and issues while achieving customer 
satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable 
communication network for customers resulting in strong business relationships. 

 Monitor customer reporting; communicate critical issues. 
 Research and respond to customer inquiries.
 Maintain customer files to ensure up to date information.
 Manage customer requests for assistance, information, and issue resolution.
 Provide accurate and consistent responses to customer concerns and questions, taking immediate action to 
ensure customer needs are met.
 Maintain regular communication with decision makers within customer organizations.
 Train customers on various business applications to maximize company value to the organization.
 Analyze and respond to various customer requests involving store level and group level information.
 Respond to various customer requests and needs.
 Answer inquiries by phone, email, and internet response.
 Perform other duties as needed or assigned by supervisor.
 Other duties may be assigned. 

 High School Diploma or GED. 
 2 or more years of customer service experience.
 Ability to type 45 wpm and perform 10-key by touch.
 Strong verbal and written communication skills, and organization and planning skills.
 Knowledge and experience with all Microsoft office applications.
 Ability to prioritize pending tasks in a logical manner.
 Ability to learn quickly, retain information and meet deadlines

 Office environment.


  • Sunday to Thursday from 4:00PM-12:30AM

Recommended Skills

  • Communication
  • Curiosity
  • Customer Demand Planning
  • Customer Satisfaction
  • Customer Service
  • Microsoft Office
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Job ID: 2205221

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