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Customer Service Manager

AerSale Sunrise Full-Time
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Responsibilities and Duties:

• Review Aeroxchange three (3) times daily. Place interim responses, quote(s)
• Daily reports for morning sales meeting.
• Coordinate logistics with repair department.
• Coordinate shipping of sales orders with warehouse and shipping teams.
• Works with records department to obtain required documentation to analyze hard time component, asset value, times and cycles to facilitate sales.
• Process sales orders, pick tickets, and shipping documents.
• Market research for sales pricing and repair pricing.
• Set up new customer account and vendor accounts. (No credit authority)
• Works with technical department in expediting removal of high value units for pre sales.
• ILS, phone and e-mail sales.
• Airline sales.
• Customer service for all customer accounts.
• All Crystal reporting.
• Assist credit and collections in obtaining status of payments.
• Provide any needed support to VP or Director of Airframe sales.
• All other duties as assigned.

Education, Knowledge and Skills:

• Bachelor’s degree in Business Administration or related field is preferred or minimum 2+ years related experience
• Minimum 2 years experience in the aviation industry
• Ability to organize and manage multiple priorities and function as a member of the team.
• Must have strong interpersonal and communication skills.
• Must be efficient with a desire to succeed.
• Must exhibit a high level of confidentiality with work product.

#CB

 

Skills required

Customer Service
Time Management
Quality Assurance
Problem Solving
Listening
Customer Relationship Management

Location

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$64K
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Customer Service Manager
Estimated Salary: $90K
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Job ID: CUSTO01816

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In 1997, AerSale founders Nicolas Finazzo and Robert Nichols launched AeroTurbine as their first aviation venture together. Within nine years, they grew AeroTurbine to become a major provider of aftermarket aircraft, engines and parts, at which time they sold the business.

With a strong desire to capitalize on their prior experience, they teamed with one of the world's preeminent private equity firms, Leonard Green & Partners, L.P., with a shared vision of creating a premier mid-life flight equipment support organization.

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