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IT Support

Apex Systems Portland Contractor
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TITLE:  Enterprise Internal IT Support

LOCATION:  Portland, OR

Description: 

What you’ll be doing...

You will be the face of CLIENT Global Technology Solutions (GTS) End User Support. In this role, a vital part of the end user experience is in your hands. As an advocate for your end users you will work to continually improve our service by monitoring KPIs, such as Customer Effort Score (CES), Net Promoter Score (NPS) and Mean Time to Repair (MTTR). You will work with V-Teamers from all levels of the organization. The work will be fast-paced and results-oriented. You will be responsible for investigating hardware/software/network connectivity incidents and tasks utilizing the At Your Service system. Your goal is to ensure a quick/thorough resolution on all incidents and tasks. Project management of medium scale projects is also expected due to the growing demand of technology in our business. Travel to retail stores, call centers, and business offices within the market territories will be required.

What we’re looking for...

You are organized, detail oriented, and efficient. You have great governance skills and will collaborate with the Vendor Management Organization on a regular basis. You work effectively with a variety of stakeholders, even in stressful situations. You enjoy gathering information, understanding the facts of a situation, overcoming hurdles, and finding positive solutions. You help the greater team with Go-To-Market activities, when needed. And last but not least - you approach every situation with a can-do, team-player attitude.

You’ll need to have:

  • Associate’s degree or two or more  years of work experience.
  • Three or more  years of relevant work experience.
  • A drivers license.
  • Willingness to travel up to approximately 25% of the time.

Even better if you have:

  • Expert knowledge of IT support in a Retail / POS / Call Center / Campus environment is required.
  • Three or more  years of experience in end user support.
  • Experience resulting in ability to maintain high level of customer interaction, engagement and satisfaction.
  • Experience solving customer challenges and producing desired results.
  • Experience probing technical obstacles and determining root cause; as well as demonstrated experience successfully completing project-oriented work.
  • Experience successfully meeting schedule driven implementation targets on IT oriented (or other complex) projects desired.
  • Experience providing exceptional IT support to executive management.
  • Ability to work on multiple competing customer needs with flexibility and professionalism.
  • Strong interpersonal skills, including the ability to follow directions.
  • Self-driven personality/work skills with exceptional time management skills.
  • Strong organizational and problem solving abilities.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Apple IOS and thin client knowledge
  • Ability to recognize when an issue needs escalation to other members of the team
  • Experience in Leading small to medium project/work efforts

If interested, please contact Timothy Myers at Email blocked - click to apply.  Please include your most up-to-date resume.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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