The General Manager is responsible for successfully directing and coordinating all activities in the franchise for growth and development of the business.
Reflect the core values of (Ultimate Senior Care), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
Develop and manage the annual franchise operational plan and budget.
Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals.
Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
Develop and maintain positive and professional relationships with referral sources in the community.
Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
Maintain and establish strong relationships with neighboring franchise owners
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office
College degree preferred or equivalent work experience
Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid driver’s license
This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution while seeking positive outcomes.
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by (Ultimate Senior Care), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must have the ability to operate HISC technology systems
Must have computer skills and be proficient in Word, Excel and Publisher
Must be able to work evenings or weekends as required
Must have knowledge of the senior-care industry
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must be patient and congenial on the telephone
Must be able to perform duties in a professional office setting
Must be able to recruit quality Key Players
Applications without a resume will not be considered.
Each Home Instead franchise is independently owned and operated.
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