COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community.
We are looking for exceptional people who share our vision and values. Inspiring Hope. Building Futures.
JOB SUMMARY: The Case Manager provides direct case management services including identifying and coordinating community resources for clients in Agency programs offered at the Southeast Family Center. The position provides a variety of individual and/or group supportive services that address both short- and long-term client needs to maximize the ability of clients to prepare for, obtain, and retain housing, employment and other services that will help make them self-sufficient. The Case Manager closely collaborates with other Family Center staff, Agency programs, community and government agencies and stakeholders to ensure the clients’ success in reaching their goals.
ESSENTIAL DUTIES and RESPONSIBILITIES:
1. Provide direct services to low income families including intakes, referrals, advocacy, crisis resolution and family support.
a. Recruit, interview, assess and develop case plans with clients including short-term goals and tasks, which will enable them to move towards self-sufficiency.
b. Conduct on-going assessments of client needs and assist clients in setting and reaching reevaluated goals on a monthly basis.
c. Provide individual support, coordination, and linkages to community resources in the areas of housing assistance, money management, income benefits, employment, substance abuse, legal, medical, educational, vocational, mental health and other social services.
d. Provide necessary follow-up with clients.
2. Maintain complete and accurate case records and client files in physical format and in the DHS database.
a. Ensure case records are in compliance with agency and contract guidelines, as well as best practices.
b. Case records to include, but are not limited to, assessments, case notes, case plans, service updates, referrals, closing summaries, visitation records and linkages to other resources and support, such as employment, housing and educational information.
3. Assist with planning and implementing family workshops and activities.
4. Work in collaboration with others to strengthen the program and the provision of services in order to provide the necessary assistance clients need to achieve self-sufficiency.
a. Consult with team members, agency departments and community programs to ensure appropriate levels of services and support.
b. Participate in the development, coordination and implementation of strategic goals related to the program’s mission, operations and client care.
c. Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned.
5. Provide and participate in activities that foster community
Education and Experience Qualifications Required:
• Bachelor’s degree in mental health, counseling, social work, human services or related field
• Licensure required in social work and counseling in respective jurisdiction
• Two (2) years’ experience working as a case manager in the social services field
Knowledge, Skills and Abilities Required:
• Ability to communicate effectively in written and oral form
• Ability to work effectively with clients in a diverse community
• Ability to respond to and work effectively with community partners
• Skill in the use of computers, preferably a PC, Windows-based operating environment, and MS Office products
• Ability to develop and maintain accurate client records, which include the client database
• Organizational and time-management skills, including the ability to prioritize tasks
• Ability to work independently and as part of a team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)