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Call Center Rep 2nd shift

Mystic Lake Casino Hotel Shakopee Full-Time
$33,185.00 (Careerbuilder est.)
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Job Summary:

Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures.  Applies high guest service standards.


Job Duties:

  1. Answers and routes all telephone calls to the appropriate departments according to department call script standards.
  2. Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems.  Accurately quotes rates and promotions.
  3. Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  4. Announces all overhead paging and courtesy calls over the casino P.A. system.  Routes numeric paging requests to appropriate departments.
  5. Completes daily shift checklists as assigned by supervisor.
  6. Mails information brochures to guests as requested.
  7. Maintains clean and neat work areas and applicable equipment.
  8. Prepares, reviews, and finalizes all group information and billings.  Generates group rooming lists.
  9. Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  10. Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists. 
 

Recommended skills

Wireless Paging Systems

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$33,185
Avg. Yearly Salary

Career Path

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Call Center Rep 2nd shift
$33,185.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: 5000546562906

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