Kelly Services, a global leader in staffing solutions, is looking to identify Customer Service Representative for a leading insurance provider in the Miami, FL (Cutler Bay Area) area. Our customer is looking for candidates to be Bilingual in Spanish, must be able to read and write Spanish. These positions are a Temp-to Hire openings with a premiere employer in the area! See position details below:
Pay: $11.00/hour (Paid Weekly)
Shift: Must be able to work between the hours 11:00am to 10:00pm, plus weekends
Bilingual: 90% Bilingual – Read and Write Spanish
Duration: Temp to Hire opportunity
Anticipated Start Date: ASAP
• Provides front line, direct contact with customers when filing claims over the phone.
• Informs customers of the organization’s products and/or services.
Primary Job Accountabilities/Responsibilities
• Files claims by collecting pertinent information from customers.
• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by supervisor
Basic Qualifications Required
• High School diploma or GED equivalent
• Minimum of 6 months of customer service experience
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products
• An acute attention to detail/accuracy and effective note taking/documenting skills
• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.
•Demonstrates minimum typing speed of 35 words per minute.
The local offices of Kelly Services do not represent the above position, please apply online for immediate consideration. Please contact me at Email blocked - click to apply if you are interested in this opportunity or if you may have any questions.
Services®, we work with the best. Our clients include 95 of the Fortune
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