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Specialist (Sales)

C3/CustomerContactChannels Las Vegas Full-Time
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Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.  Consistency across our centers, regardless of geography, is at the core of our operating philosophy.



Operations Supervisor

Position Purpose: The Supervisor is responsible for the daily supervision and management of a team of associates. The Supervisor’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by C3 and the client.  

Job Responsibilities

  • Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and C3 standards are adhered to
  • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
  • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
  • Resolve customer escalations
  • Responsible for communication between contact center management, client and associate
  • Participate in associate selection and interviewing process
  • Provide on-the-job or up-training as necessary to enable associates to meet C3 and client expectations

Qualifications

  • Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
  • Previous call center experience preferred
  • Prior supervisory or leadership experience preferred
  • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
  • Excellent oral and written communication skills
  • Strong organizational and interpersonal skills
  • Schedule flexibility
  • Analytical and problem-solving skills
  • Strong ability to multitask
  • Ability to function in a fast paced environment
  • Dependability regarding completion of assignments and attendance
  • Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.  Become a FAN today, and be on your way to a rewarding career!

 

Skills required

Address Prospective Client
Create Sale Plan
Identifying New Prospects
Bid Strategies
Market Trend
Customer Service

Location

Salary Estimator

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$68K
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Specialist (Sales)
Estimated Salary: $90K
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Job ID: R0002268

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At C3/CustomerContactChannels, people are the cornerstone of our success.

We strive to make each interaction with customers, clients, and each other positive and rewarding. To that end, we have invested in a number of programs that drive and maintain a positive culture and work environment for all C3 employees to love.

It is proven that happy employees are more productive and deliver a higher quality of service to both internal and external customers. The Spirit Committee at each C3 contact center is responsible for driving a consistent, fun and respectful work environment for all C3 employees to enjoy. From ice cream socials to costume contests, community outreach to holiday celebrations, each month brings a new activity for C3-ersto embrace and enjoy.


The spirit of C3 is that our culture, our happiness, and our success are ours to own - and that's one big thing that separates us from all the others. The C3 Management team is focused on developing a solid culture that revolves around our core values of open and honest communication, accountability, and recognition of our people and community.

C3 wants you to love what you do every day, and grow with us along the way. We offer exciting employment opportunities to work with some of the biggest brands in the world, and give each C3-er a clear path follow in order to grow with the company locally, or globally.

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