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  • Fort Worth, TX

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Service Coordinator 817-427-3262

Home Instead Senior Care • Fort Worth, TX

Posted 17 days ago

Job Snapshot

Degree - High School
Healthcare - Health Services
Customer Service

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Job Description

Home Instead Senior Care®

Service Coordinator 817-427-3262

DAC Senior Care Management LLC d/b/a Home Instead Senior Care 297


Provides assistance to enhance scheduling service for clients and CAREGivers. 

Primary Responsibilities:                                                                              

  • Reflect the values of DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Assist with creating and maintaining client and CAREGiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.
  • Assist with monitoring, and logging client and CAREGiver activity utilizing the software system.
  • Assist with problem resolution with client and CAREGiver issues.
  • Assist with maintaining accurate client and CAREGiver records in the software system.
  • Assist with recognizing opportunities to increase service hours to enhance quality care.
  • Perform all other functions and responsibilities deemed necessary


Education/Experience Requirements:

  • High school graduation or the equivalent
  • Must possess a valid driver’s license
  • 1 year experience care giving, CNA or equivalent
  • 1 year of administrative experience

Knowledge, Skills and Abilities:

  • Must understand and uphold the policies and procedures established by DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills

Your employer is DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Each Home Instead franchise is independently owned and operated.

Job ID: a2l4jaokg240
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