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CS - Customer Service Rep - Senior

Adecco USA Orlando Full-Time
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Adecco is currently assisting a local client in their search to fill a Customer Service Advocate job in Orlando, FL paying $15.00/ HR. Apply now if you meet the qualifications listed below!
Type:                      Fulltime (40 hours / week) contract
Length:                  6+ months
Pay:                        15.00 / HR
Shift/Hours:  Shifts run 7days/week, Sun-Saturday from 7am-11pm (EST)              
Responsibilities for this Customer Service Rep job include, but are not limited to:
Customer Service Advocate (CSA)
Specific Duties:
1. Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
2. Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
3. Ask appropriate questions and listen actively while documenting required information in computer systems
4. Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
5. Make outbound calls to customers on prescription orders and payment issues. Must have qualifications/experience:
1. High school diploma or GED OR equivalent work experience
2. Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
3. Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Preferred Qualifications
•1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

Shift Start/End Time: (Shifts run 7days/week, Sun-Saturday from 7am-11pm (EST)

Training shift: 8a-5p
How many weeks is training? (8 weeks Total - 5 in classroom + 3 week on phone)
Shift after training.... If this is not yet determined. What are the hours of operation for you facility? TBD - Site Operates 7a-11p 7 days/week (including holidays)
Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and conviction records for employment


Recommended skills

Clerical Works
Customer Service
Client Rapport
Computer Systems
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Job ID: US_EN_99_022862_602719


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