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Patient Services Representative job in Houston at UnitedHealth Group

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Patient Services Representative at UnitedHealth Group

Patient Services Representative

UnitedHealth Group Houston, TX Full-Time

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Patient Services Representative performs a wide variety of duties associated with patient services.  This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.  

Work Schedule: M-F  8am to 5 pm with the chance of working on a Saturday if needed

Location: 720 E. Tidwell Road, Houston, TX

Primary Responsibilities:

  • Prepare weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
  • Oversee the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
  • Coordinate initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
  • Prepare and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
  • Initiate Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
  • Complete a monthly membership report to review new members and to check for patients that are not reachable
  • Coordinate with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
  • Validate patients’ attestation sheets and conduct research to determine if and when a patient may need a follow-up visit 
  • Coordinate with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
  • Review and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
  • Provide customer service to patients in person and via phone
  • Greet patients as they arrive and ensure appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
  • Input and/or update patient demographic information in RIS and advises on the collection of patient payment
  • Schedule routine and follow-up appointments.  Reviews all incoming faxes and routes to the appropriate area of the clinic
  • Serve as a team lead as needed by the Clinic Administrator or Supervisor, Clinic Operations

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: [ Link removed ] - Click here to apply to Patient Services Representative

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED  
  • Bilingual in English & Spanish 
  • 1+ years of experience working in a medical office
  • Beginner level computer skills with programs such as Microsoft Word, Excel, Power Point, and other departmental specific programs / applications
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • Knowledge of medical terminology and anatomy
  • Planning, organizing, conflict resolution, negotiating and interpersonal skills
  • Independent problem identification/resolution and decision-making skills
  • Prioritize, plan, and handle multiple tasks, demands simultaneously
  • Excellent written and verbal communication skills

Physical and Mental Requirements:

  • Ability to lift up to 30 pounds
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving   

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:#RPO, #Red, Associate Patient Care Coordinator, Receptionist, PSR, Front Desk, Houston, TX, Texas, WellMed 

Recommended Skills

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