Globalstar is hiring a Customer Relations Technical Specialist

Are you passionate about technology and helping others? Are you looking for a new opportunity with a global company? Do you want to be part of a team that is keeping people around the world connected? If you answered yes to these questions, then this is YOUR opportunity.

Who we are:

Globalstar provides affordable and reliable, mobile voice and data communications when beyond cellular services. We rely on our superior satellite network and excellent team members around the world to deliver quality products, services and peace of mind.

Located on the North Shore in Covington, Louisiana, Globalstar recently relocated to a state-of-the-art corporate facility. The new 60,000 square foot building houses our satellite operations command center, a fully staffed customer relations center, product customer shipping center, engineering facilities and more. In addition to serving as home base for our employees, the building also features:

• Outdoor dining facilities
• Large cafeteria with complimentary coffee and vending machines
• Handicap accessibility throughout
• Electric car chargers

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays, Charity Jean Thursdays, Jean Fridays, On-site Company Functions
• Financial Benefits: 401(k) Plan with Company Match, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program, On-Site Gym, Intramural Sports, On Demand Health Care Diagnostic Center

Essential functions and responsibilities:

• Communicate with customers by phone, email, and/or live chat
• Deliver an individualized customer service experience with professional courtesy, efficiency, and accuracy
• Provide technical assistance and support to the customer relations team
• Understand and help to improve internal processes, services, and products
• Assist our partners with their needs and/or their customers' needs
• Provide feedback to upper management
• Take ownership of the customer's technical issues and resolve timely
• Follow documented procedures and adhere to department and company policies

Position skills:

• Ability to thrive in a fast-paced, customer focused environment
• Passionate about delivering exceptional customer service with a focus on technology and solving problems with a positive approach
• Incredible active listening skills
• Excellent verbal and written communication skills
• Able to accurately manage multiple tasks and meet deadlines
• Able to learn multiple systems quickly

Position requirements:

• High school diploma or GED
• One (1) to two (2) years of experience in customer service
• Proficient in Microsoft Office
• Able to work a flexible schedule as assigned within a 24/5 environment
• Experience with Live Chat a plus

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.