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  • Houston, TX 77034

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Maintenance Vehicle Repair Adviser

Employer Flexible • Houston, TX

Posted 1 month ago

Job Snapshot

Other Great Industries
Relocation - No

Job Description

Maintenance Vehicle Repair Advisor

Exciting opportunity with a full-service Fleet Management company!    Our busy Maintenance Management department is growing and expanding our capacity to better serve our customers. To ensure optimum customer service, we’re hiring a Repair Adviser to work one-on-one with our customers and repair facilities. Your job will be to review repair requests, seek customer approval as necessary, and document all transactions. We’re counting on you to develop extensive product knowledge and to serve all our customers in a friendly professional manner. We offer in-house training and support.  This position is located in the SE Houston area!   

Responsibilities and Duties

  • Answer calls from repair facilities (ex. Firestone, Pep Boys, etc.) 
  • Rotational on-call duty to take calls in the evening and weekends. Rotation is approximately every 3 weeks. 
  • Must have an overall knowledge of general auto parts and repairs 
  • Review vehicle maintenance history to determine if repairs are warranted and pricing is reasonable.
  • Consult with mechanics about necessary repairs and possible alternatives to expensive repairs.
  • Reach out to customers for repair approvals as necessary.
  • Help customers decide between repairing or replacing a vehicle.
  • Create customer requested maintenance history reports
  • Must be computer savvy but company will train on their systems
  • Strong professional written/verbal communication skills are required as this role will be communicating with customers, vendor partners, and internal customers via phone and email
  • Good knowledge of Microsoft Office 

NOTE:  This is not a Management position Benefits

  • Competitive compensation package
  • Medical/Dental/Vision insurance
  • Company paid Life/AD&D
  • Company paid Long-Term and Short-Term Disability
  • 401K with company match and profit sharing
  • Paid Time Off and Holidays

Job Requirements

Qualifications Strong knowledge of automotive industry and parts. Excellent communication and organizational skills. Ability to communicate equally well with mechanics, customers and senior management. Computers skills: Microsoft Office Products. Familiarity with fleet management software a plus.
Job ID: BMID27240433
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