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Mwy01277sy7h06zlff6

Client Account Representative

BioTelemetry Rosemont, IL Full-Time
$48,346.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Summary

The Client Account Representative will act as a liaison for the Sales Team with internal Services Departments. This role will coordinate sales support process and implementations and support external customers (Practices/Facilities).

Responsibilities

  • Primary interface with Account Executives and Practices ensuring we are meeting their expectations.

  • Responsible for coordinating internal communication for Account Executives and Practices between respective departments (Customer Outbound, Patient Education, Customer Inbound, Monitoring Center, Clinical Admin, etc.)

  • Responsible for recording, analyzing, tracking, trending and reporting, Account Executive and Practice inquiries and feedback related to service levels.

  • Work with multiple systems to research and document services

  • Proactively surveying and seeking feedback from Account Executives

  • Responsible for fielding product and process questions from Account Executives and Practices and coordinating interaction with operations when necessary

  • Responsible for re-educating Account Executives and Practices of process or policies via phone

  • Responsible for fielding Account Executives and Practices inquiry calls and communicating delays/updates on patient process and status

  • Responsible for enrolling/registering each new Physician’s office/staff members using Client Enrollment Forms

  • Responsible for answering all calls and emails from Account Executives and Sales Team.

  • Perform other functions as needed

Education: HS Diploma required; BS degree preferred, but not required.

 Relevant Work Experience: Up to one (1) year of work experience; Customer service experience preferred

         Licenses/Certifications: N/A

  Required Knowledge, Abilities and Skills:

  • Knowledge/Abilities –Technical Skills:   Intermediate knowledge of Microsoft Word and Excel. Intermediate knowledge of emailing systems. Intermediate Computer skills such as typing, navigating internet and/or multiple windows, computerized note taking and processing in multiple internal systems.

  • Communication Skills (Verbal/Written): Strong written and verbal communication skills; Professional and pleasant phone etiquette a must; Ability to consistently display a positive, optimistic and professional approach of BioTelemetry and our service offering; Strong relationship/rapport building and interpersonal skills; Ability to possess and display a high sense of urgency as it relates to each Account Executive and their customers. 

  • Management/Leadership Skills:   N/A

  • Customer Service: Consistent clean/professional demeanor and attire a must; Ability to be an active listener and problem solver; Ability to multi task and juggle several duties; Strong sense of delight and customer service

    Other:  N/A

    EEO/AAP - Biotelemetry provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

    *CB

 

Recommended skills

Client Rapport
Interpersonal Skills
Verbal Communication
Communication
Computer Literacy
Management

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$48,346
Avg. Yearly Salary

Career Path

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Client Account Representative
$48,346.00 (Careerbuilder est.)
Estimated Salary: $89K
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Job ID: req2207

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