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XM BI & Data Visualization Analyst job in Trenton at Experis

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XM BI & Data Visualization Analyst at Experis

XM BI & Data Visualization Analyst

Experis Trenton, NJ (On Site) Full-Time
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CX DATA ANALYST
12 month contract
Remote



The Customer Experience and Engagement (CX&E) team applies core capabilities in CX Strategy, Experience Research, Human Centered Design, Activation and Enablement to enable the Digital Mindset. The Behavioral Intelligence group within CX&E works to operationalize new experiences and build experience management systems to analyze customer experiences and operational KPIs. They are committed to using contemporary experience management systems to provide dynamic insights for improving engagement across digital channels. By implementing and activating new experiences, the team demonstrates and quantifies the value of CX&E to the business. Further, by expanding channel and digital engagement expertise to include new measurement and analytic capabilities, they enable more sustained impact and enhancements.
The Experience Measurement Data, Insights & Visualization Analyst helps to design and manage Experience Measurement (XM) data including providing the required dashboards, visualization approaches & design and reporting needs. The XM Analyst is required to analyze the data across multiple areas and provide insights that will directly impact decisions to improve experience management practices.

ROLE RESPONSIBILITIES

  • Run routine data analysis, leveraging data from the Experience Technology team
  • Develop, own and manage visualizations and visualization tools to summarize key insights and any recurring analytic or reporting process
  • Build reports and dashboards based on needs and requests to provide visualizations beyond the available canned reports
  • Manage and measure cross brand and channel KPIs and develop insights using data available in existing Experience Management Platform, such as Medallia
  • Identify major trends and findings related to Pfizer's XM capabilities
  • Identify XM insights to drive forward implementation of action systems, business rules, and change based on insights
  • Provide data-driven, actionable recommendations to CX, Business Leads and Senior Leadership to enhance XM optimization
  • Transform data into useful information tailored to the needs of leadership through storytelling and data visualization
  • Track, iterate, and improve XM measurement strategies using data
  • Facilitate collaboration with various business areas and build cross functional relationships
  • Assist with project schedules, status reports, issues and risk lists, and compile leadership metrics
  • Synthesize data into a presentable format such as for creating decks, templates, collaborative whiteboards
  • Ability to query databases (such as Snowflake, Oracle etc.) to get the required data on a need basis
  • Help continuously develop and enhance our team's reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to organizational accomplishments
  • Interact with colleagues with a high degree of polish, professionalism, and reliability to ensure needs are met, changes are incorporated, and deliverables exceed expectations.


BASIC QUALIFICATIONS

  • Bachelor's degree required, Master's degree preferred
  • 5+ years of relevant experience in healthcare, consumer goods, retail and/or pharmaceutical industry.
  • A strong global commercial and marketing acumen in the pharmaceutical business
  • Expert skill in interpreting and synthesizing large amount of data and proficient with data analysis
  • Excellent communication skills and the ability to indirectly influence key partners and stakeholders
  • Knowledge of and experience using Customer Experience Management Platforms such as:
    • Medallia
    • Adobe Analytics
    • Pointillist
    • NICE
    • Thunderhead
    • Smaply
    • SAP/Qualtrics
    • Kitewheel
    • Adobe Experience Cloud
  • Demonstrated competency of analytical tools (e.g., Tableau, MS BI etc.) Working knowledge of using Snowflake to query is desired.
  • Understanding of experience metric definition, planning, and management
  • Superior communication, critical thinking, excellent collaboration skills, especially in a cross-functional capacity
  • Experience working in or supporting an operation function
  • Extremely strong interpersonal skills, being able to effectively influence and negotiate, including when appropriate guide decision-making

Must be open for 25% travel to the below locations: PA (Collegeville), NJ (Peapack), NY.


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  • Adobe Experience Manager
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