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Industrial Inside Sales Representative job in Davenport at Gables Search Group

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Industrial Inside Sales Representative at Gables Search Group

Industrial Inside Sales Representative

Gables Search Group Davenport, IA Full Time

An industry-leading manufacturer of mechanical industrial equipment is seeking a Customer Service professional to work within an established company seeing very nice growth. In this role, you will be working with manufacturing companies throughout the region, in support of a great sales team and ultimately building trusted relationships to help your manufacturing customers solve problems.

Key areas you will be responsible for include:

  • Process all incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase a special product, pricing, terms, credit status, order entry, and release.
  • Communicate customer’s expectations and follow the order through to fulfillment.
  • Professionally handle incoming calls by addressing questions and facilitating the process to find answers when not readily available.
  • Provide non-complex, technical product information to customers.
  • Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
  • Assist outside sales representatives with non-complex quotations.

QUALIFICATIONS AND/OR EXPERIENCE REQUIRED:

  • Minimum 2 years customer service and/or sales experience in a manufacturing environment
  • Experience with ERP software is a plus
  • Excellent communication skills
  • Strong mechanical and sales aptitude
  • Ability to handle multiple tasks
  • PC literate
  • problem-solving ability
  • Associates Degree (preferred), strong industry experience accepted in lieu of degree
  • Prior successful experience in account management working with manufacturing companies (Sales to OEMs) is strongly preferred.
  • A self-starter with a strong business development acumen.
 

Recommended Skills

  • Business Development
  • Sales
  • Account Management
  • Complex Problem Solving
  • Communication
  • Stress Management
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