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Industrial Inside Sales Representative
Gables Search GroupDavenport, IAFull Time
An industry-leading manufacturer of mechanical industrial equipment is seeking a Customer Service professional to work within an established company seeing very nice growth. In this role, you will be working with manufacturing companies throughout the region, in support of a great sales team and ultimately building trusted relationships to help your manufacturing customers solve problems.
Key areas you will be responsible for include:
Process all incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase a special product, pricing, terms, credit status, order entry, and release.
Communicate customer’s expectations and follow the order through to fulfillment.
Professionally handle incoming calls by addressing questions and facilitating the process to find answers when not readily available.
Provide non-complex, technical product information to customers.
Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
Assist outside sales representatives with non-complex quotations.
QUALIFICATIONS AND/OR EXPERIENCE REQUIRED:
Minimum 2 years customer service and/or sales experience in a manufacturing environment
Experience with ERP software is a plus
Excellent communication skills
Strong mechanical and sales aptitude
Ability to handle multiple tasks
Associates Degree (preferred), strong industry experience accepted in lieu of degree
Prior successful experience in account management working with manufacturing companies (Sales to OEMs) is strongly preferred.
A self-starter with a strong business development acumen.
Complex Problem Solving
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