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Customer Service Representative - Senior

KellyMitchell St. Louis Contractor
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KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Title: Customer Service Representative - Senior

Job Description & Responsibilities

  • Gain proficiency in functionality of our programs and digital tools and learn how they add value to our customers’ operation
  • Strive to deliver unparalleled customer experience from the customer’s initial engagement and through the entire life of the programs or digital tools 
  • Be the customer’s direct point-of-contact and consistently provide customer feedback to management and other stakeholders 
  • Troubleshoot any system operational issue with customers and initiate and follow-up whenever needed 
  • Provide 1:1 training on new features to customer base to ensure the adoption of programs and digital tools 
  • Proactively coach and guide customers to engage in our programs and digital tools along the customer journey that enable them to succeed with the programs and digital tools
  • Support development team by generating ideas/providing solutions to improve the performance of the programs and digital tools 
  • Manage and compile data and performance trends 
  • Represent our brand to our constituents and to ensure that we deliver on our commitments to our customers.

Skills, Experiences, Knowledge

  • Bachelor’s degree 
  • 2+ years customer support or account management experience 
  • Strong communication skills and technical aptitude 
  • Affinity for training and communicating with customers in a professional and timely manner 
  • Resilient and determined individual with natural problem-solving orientation 
  • Proven ability to function while dealing with uncertainty and ambiguity while remaining focused on delivering a great customer experience and outcome to deliver the required results 
  • Ability to work in cross functional teams 
  • Good report writing and analytical skills-set as it pertains to data management, reporting capabilities and developing trend reports 

Nice-to-have skills/experiences

  • First hand experience in the agriculture industry with farming practices, equipment and digital ag platforms 
  • Prior experience in customer support increasing customer satisfaction, adoption and retention
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

About the company

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$55K
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Customer Service Representative - Senior
Estimated Salary: $64K
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Job ID: 91299

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KellyMitchell matches the best IT and business talent with exclusive opportunities on an international scale. In addition to competitive compensation and one-on-one support from our team members, KellyMitchell consultants have the chance to work with exciting organizations in every industry. Our clients range from premier Fortune 500 corporations to rapidly growing high-tech companies. They are industry leaders, they rank among the best places to work, and they are looking for talented IT and business professionals like you. We have new requests from our clients every day. If you’re looking for better career opportunities in IT and professional services, consider joining our team of 1500+ consultants across North America.

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