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Level 2 Technical Support at Digacore Technology

Level 2 Technical Support

Digacore Technology Lakewood, NJ (Onsite) Full-Time
Company Description

Are you passionate about technology and someone who enjoys helping others?

Digacore Consulting, LLC is a rapidly growing Managed Service Provider for business IT needs. We are currently seeking to fill an IT Technician position for our Projects team. The ideal candidate has a proven track record for taking ownership of responsibilities to completion of task. The position also requires the ability to multi-task in a fast-paced environment.

With multiple office locations and a growing client portfolio, Digacore is looking for team members who are eager to be a part of that growth and further their professional development. This position requires the ability to be a strong problem solver, a real interest in technology and a strong sense of urgency.

Company Culture

Digacore Consulting LLC strives to maintain a positive and supportive working environment. Our company has developed its leadership to inspire innovation. With our Pay to Pass program to encourage continuous learning and education, our team members have the opportunity to pursue certifications that lead to career growth. Our strong focus on our commitment to clients gives our team the fulfillment and satisfaction of knowing that they made a difference in someone else's day and helped others with the work they perform daily. Digacore offers an experiential environment offering our team the occasions to regularly engage with new technologies. In short, our company culture affords our team members respect and acknowledgement while expecting quality work each day.

Job Description

Basic Function

Level 2 Technicians provide direct technical support for our clients, while also supporting the helpdesk team with escalated tickets. Level 2 Technicians collaborate regularly with the hardware team, helpdesk engineers, client success team and client vendors. This position requires the ability to work independently and be self-motivated, as well as the ability to be a team player.

This position requires the ability to research and diagnose technical issues. The ideal candidate will have an advanced understanding of Microsoft operating systems, business applications, printing systems and network systems. The Level 2 Technicians provide training and support for the L1 and Fast Team Technicians on complex issues.

Position Entails

• Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.

• IT Support relating to technical issues involving Microsoft's core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365's full suite, networking systems.

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.

• Basic remote access solution implementation and support: VPN and Terminal Services.

• System documentation maintenance and review in Connectwise (Ticketing system).

• Monitor performance and ensure system availability and reliability.

• Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.



• Ability to work as a team member and communicate effectively.

• Ability to travel as needed -travel reimbursement provided.

• Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.

• Service awareness of all organizations' key services for which support is being provided.

Knowledge, Skills and/or Abilities Required

• Minimum 2 years' experience in an MSP environment or similar IT organization is required.

• Minimum 2 years' experience with Windows Server 2016 and 2019 Operating Systems.

• Minimum 3 years' experience working with Active Directory, DNS and Office365.

• Minimum 3 years' experience working with RMM and PSA tools.

Preferred Certifications
  • BA/BS, preferably in computer science or related field, is a plus.
  • A+, MCSE or other relevant certification is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Recommended Skills

  • Active Directory Group
  • Computer Architectures
  • Dns
  • Firewalls (Computer Science)
  • Help Desk
  • Information Technology
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