**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The License Management Team is responsible for managing the accurate and timely delivery of product to customers, partners, and internal users with license controls consistent to 1) a unique customer's current and past order(s), 2) business practices for license control rules, and 3) the technical enablement rules of each of over 200+ individual product being licensed.
The Senior License Management Specialist is responsible for managing all the license deliveries according to the requirements for each product areas assigned, including supervising, and coaching less experienced team members. This role manages the backlog of license keys for timely renewals as well as new license orders delivered by month end for revenue recognition. Managing accuracy requires the review of each order against the known internal dependencies of the product, interpreting the meaning of the sales order and reconciling to previous/existing orders.
**Essential Duties and Responsibilities** :
+ Provide supervisory responsibilities for the team, which include hiring new team members, onboarding, and training, providing regular feedback and coaching, and ensuring that the team meets its delivery goals.
+ Review current and newly acquired product license control capabilities to ensure alignment with standard business practices.
+ Interpret sales orders and translate into the controls available within the product for creating license keys consistent with the intent of the agreement
+ Monitor the upcoming renewal of expiring keys and new key requests to ensure their timely delivery (especially during end of month, quarter, and year)
+ Cross-train to enable resource flexibility
+ Work directly with Sales teams to resolve issues, and ensure customer satisfaction
+ Minimum 4 to 7 years of professional work experience in a corporate environment
+ Strong orientation to details
+ Must have good communication skills
+ Ability to multi-task and prioritize work efforts
+ Ability to work flexible hours during month-end to get all keys delivered
+ Computer literate in all Microsoft Office applications
+ Self-motivated, creative; can work independently, as well as a team player
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
**What Rocket Software can offer you in USA:**
**Extensive paid time off programs (paid holidays, sick, and vacation time)**
**Healthcare coverage options to fit you (and your family's) needs**
**Retirement savings, with matching contributions by Rocket Software**
**Life and disability coverage**
**Leadership and skills training opportunities**
**Two paid work days for off-site training**
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call:
or send an email to [ Email address blocked ] - Click here to apply to Senior License Management Specialist
. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
- Business Ethics
- Computer Literacy
- Customer Satisfaction