To manage at a first level the technical incidents that the existing customers may encounter.
To participate in partner / customer enablement by participating in training design and delivering these trainings
To participate in implementation projects by delivering consulting expertise related to the Powell Software solutions and the Office 365 platform.
We are looking for a strong SharePoint consultant who combines SharePoint expertise with business analyst skills to be able to propose the best technical solution to answer to a specific customer business need.
Main activities are around the three following pillars:
Support Management (50% of time)
Be the first level of contact with customers and partners when they open a support ticket.
Triage the tickets and validate level of criticality
If possible, resolve the technical incident directly
Engage with level 2 support team to get incident resolved
Technical Partner / Customer Onboarding (25% of time)
Participate in the design of technical training curriculum for partners and customers
Deliver these trainings
Deliver technical expertise on project implementation (25% of time)
Provide support to partners and customers by delivering technical expertise for implementation projects.
Review technical configurations and provide recommendations based on best practices.
To be successful at this role, the candidate needs to have the following skills:
Very well organized with strong capabilities to sort out priorities and get things delivered
Be a problem solver, able to identify priorities and to focus on concrete actions to get problems solved
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Nigel Frank International is the global leader in Microsoft Dynamics recruitment with offices in New York, Newcastle, London and Singapore. We employ over 100 recruitment consultants worldwide focussing solely on Microsoft Dynamics recruitment.
At Nigel Frank we understand Microsoft Dynamics like no other recruitment agency having worked with the product suite since 2006. We recognise the specialist skills required to work in the channel and are experts in matching Dynamics professionals with positions that perfectly match their skill-sets.
As we are 100% focussed on Dynamics we do not have any of the distractions that plague generalist IT recruitment providers and you can be sure that we will keep a keen eye on the Dynamics market. Our annual Microsoft Dynamics Salary Survey has been globally acclaimed as the most in-depth analysis of the Dynamics market yet available.
Nigel Frank International provides both contract and permanent recruitment services. If you are looking to hire experienced Microsoft Dynamics professionals or if you are a Dynamics professional looking to find a new position visit our website www.nigelfrank.com/us for the latest opportunities.