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Operations - Business Intelligence - Lead Associate (Hybrid) at Fannie Mae

Operations - Business Intelligence - Lead Associate (Hybrid)

Fannie Mae Reston, VA (Onsite) Full-Time
Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will provide guidance to the team in analyzing customer requests and determining solutions to solve business needs, lead the creation and implementation of applications and BI tools to explore and understand data, and collaborate with the team to produce insights and solutions.

The Shared Services Operations - Business Intelligence - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Lead a team in the identification and analysis of customer needs, and strive to do what's right for our customers.
  • Lead team in the development, implementation, and maintenance of business intelligence (BI) applications and tools.
  • Guide team in the creation and implementation of automated business processes and mechanisms to generate meaningful reports to help us deliver on Fannie Mae's vision and purpose.
  • Analyze data to drive business decision-making capabilities.
  • Identify, research, and resolve technical problems, including developing requirements for new features and enhancements.


Minimum Required Experiences
  • Bachelor's degree or equivalent
  • 5 years of experience with AWS and cloud technology
  • Minimum of 8 years of experience with SQL
  • Minimum of 5 years of experience with Python
  • 10 years of advanced experience using business intelligence tools such as Tableau and Alteryx
  • 10 years of customer support and production support experience in mortgage operations
  • 8 years of technical leadership experience
  • Experience with Data Science tools
  • Excellent communication skills both written and verbal
  • Outstanding problem solving and analytic skills
  • Microsoft Office tools
  • Strong reporting skills
  • Previous experience with relationship management
Desired Experiences
  • Master's degree or equivalent
  • Starburst, Cloud mesh experience


Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
The group of skills related to Programming including coding, debugging, and using relevant programming languages
Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB
Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
Experience gathering accurate information to explain concepts and answer critical questions
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Adept at managing project plans, resources, and people to ensure successful project completion
The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
Expertise in using statistical methods, including: developing and testing hypotheses, using experimental design, and running linear and logistic regressions
Ability to transform business processes using BPA, RPA, or other technology-enabled automation
Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

Additional Information

The future is what you make it to be. Discover compelling opportunities at

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [ Email address blocked ] - Click here to apply to Operations - Business Intelligence - Lead Associate (Hybrid).


The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

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