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Client Service Specialist job in Fairfield at SGS North America

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Client Service Specialist at SGS North America

Client Service Specialist

SGS North America Fairfield, CT Full-Time
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Company Description  

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description  

As the Client Service Representative, you will be responsible for coordinating SGS services locally and globally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive Orders from clients, sales, and account management teams for the local and global operations.
  • Ensure proper documentation and order processing
  • Opens orders in Systems
  • Notify Sales and Account Management Teams of service delivery delays.
  • Communicate client order concerns to the client, Sales, and Account Management teams as required by account SOP or other defined client requirements.
  • Escalates non-routine orders, inquiries, or service delays concerns or issues to Client Service Team Management Lead for resolution. 
  • Coordinate invoicing with invoicing team.
  • Send Reports to clients.
  • Maintain job folders and filing.
  • Other duties assigned as necessary in response to business needs.
  • Performs collection efforts to meet DSO targets 
  • Adheres to internal standards, policies and procedures.
  • Performs other duties as assigned.

  • 2 or more years of administrative or operational experience, familiarity with data entry.
  • Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
  • Ability to establish effective working and team relationships with internal and external customers, works in a collaborative manner.
  • Highly motivated, dependable, and detail oriented.
  • Strong communication and organizational skills.

Additional Information  

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call

for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Recommended Skills

Account Management
Microsoft Excel
Data Entry
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