Req/Job ID: 1000280BR Employing Entity: Transform SR Home Improvement Products LLC Employment Category: Regular, Full-time Job Function: Call Center Store ID: 24620: SHP Lake Mary FL Call Ctr
The Bilingual Customer Service Advisor is responsible for being the front line care representative for customers for multiple lines of business. The Advisor also provides sales solutions to our customers, assists in the processing of orders, including Internet, catalog or specialty merchandise, and addresses customers questions and concerns via email and telephone.
Takes care of the customer in Spanish as well as English so their experience with Sears, Sears Online and Parts Direct is a positive one
Provides sales solutions to customers and converts leads to appointments within the Home Improvement business
Addresses customer inquiries and questions over the telephone or internet in Spanish as well as English in a professional manner Responds to customer emails in a timely, accurate and professional manner
Researches and investigates, where necessary, to gather information to respond to customer inquiries
Enters calls into call tally system
Makes cross sales and up-sells add-on items
Reports any item and system problems to management so they are fixed in a timely fashion
Escalates and transfers customer calls as procedure necessitates
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Job ID: 1000280BR
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