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IT Support Engineer at Transcarent

IT Support Engineer

Transcarent Chicago, IL (Onsite) Full-Time
Who we are

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it. You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by amission-driven teamcommitted to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering.

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.

What we look for in our teammates

We are looking for teammates to join us in building our company, culture, and Member experience who:
  • Put people first, and make decisions with the Member's best interests in mind
  • Are active learners, constantly looking to improve and grow
  • Are driven by our mission to measurably improve health and care each day
  • Bring the energy needed to transform health and care, and move and adapt rapidly
  • Are laser focused on delivering results for Members, and proactively problem solving to get there
Essential Functions/Job Requirements:
  • Actively participate in all projects / initiatives that either directly (laptop) or indirectly (backend) impact user experience
  • Help Install, configure, administer, monitor, troubleshoot, and support all internal users hardware (printers, mobile devices, laptops, and VOIP system) and software (operating systems and enterprise/non-enterprise applications)
  • Records IT issues, including troubleshooting steps taken, documents resolutions for future reference, and promptly responds to IT issues, as assigned
  • Provides timely and effective user support by remote or onsite assistance
  • Assists with management of user accounts, mailboxes, user folders, permissions, login scripts, and network group policies.
  • Image laptops (MAC's & PC's)
  • Provides thorough troubleshooting, repair, and maintenance for computer and network equipment, and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems
  • Specific to the Chicago office location may require to be onsite in the office 2-3 days per week or based on manager discretion and business requirements
Essential Qualifications:
  • Experience supporting end users in a corporate environment
  • Strong experience in Windows, Macintosh operating systems
  • Prior experience setting up laptops, understanding of onboarding/offboarding process
  • Familiar with computer hardware, has hands-on hardware troubleshooting experience
  • Working knowledge of network hardware and peripheral equipment.
  • Understanding of networking concepts and familiarity with Telecom technologies
  • Working knowledge of identity management, SSO, and popular cloud applications
  • Experience with enterprise security products
  • Excellent English verbal and written communication skills
  • Excellent organizational and documentation skills
  • Be flexible and occasional after-hours project work required.
Total Rewards

As a remote position, the salary range for this role is $80,000-$100,000

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits


You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.

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