Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Tier 1 Network Engineer

Insight Global Morrisville Contractor
Apply Now
  • Monitor customer route/switch network for alarms via Management Application Platform (MAP)
  • Triage initial alarms and assign the incident to the appropriate priority and queue
  • Receive calls and tickets from Customer helpdesk
  • Validate accurate/complete incident information from end customer
  • Initial Troubleshooting with First Call Resolution (FCR) > 50%
  • Assist Tier 1 engineers with difficult calls and Incidents
  • Assign complex incidents to Level 2 within defined Service Levels
  • Conduct post QA verification for resolved voice issues then close out incidents
  • Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
  • Follow the defined communication procedures for the incident updates
  • Strictly adhere to defined processes for meaningful ticket updates and correct notes

  • worked in a NOC environment (or strong CCENT/CCNA book knowledge)
  • Cisco Network Support
  • routers
  • switches
  • LAN
  • WAN

  • CCNA

Recommended skills

Wide Area Networks
Customer Service
Alarm Devices
Circuit Switches
Network Switches
Cisco Certified Entry Networking Technician
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: RAL-329992


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.