Responsible for coaching, setting expectations and resolving issues within the Underwriting team. Qualified individual will manage customer-facing staff, make proactive outbound communication to resolve issues before they arise, and field in-bound communication from customers about loans. The individual must have excellent written and oral communication skills. Qualified candidates must have effective customer service skills necessary to develop staff and implement new processes effectively. Proficient performance will help the bank maximize efficiency and profitability. The position requires the talent to analyze, recognize, and mitigate areas of risk to the bank.
Set expectations for Underwriting Team.
Implement and enforce systems, policies and procedures.
Prioritize assignments and follow-up to insure tasks are completed within SLA.
Define and distribute daily tasks between Underwriters.
Manage daily activities of staff and evaluate their performance.
Coordinate meetings, focus groups and coaching to improve staff performance.
Set and define consistent expectations with the team regarding best practices
Assist with the development of strategies to increase overall productivity rates.
Conduct meetings to ensure staff are up to date on guideline changes and clarification.
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
High School Diploma or GED equivalent is required.
FHA DE (Direct Endorsement) certification required; VA SAR is preferred.
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