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Call Center Team Lead Supervisor | N Edison NJ

Cornerstone Staffing Solutions, Inc • Spotswood, NJ

Posted 29 days ago

Job Snapshot

Full-Time
$16.00/Hour
Three Month Trial Period For Potential Raise
Internet - ECommerce, Sales - Marketing, Telecommunications
Marketing, Admin - Clerical, Customer Service
Relocation - No

Job Description

Click Here to Chat Live With A Recruiter (Mon-Fri: 9am-4pm) SW: Click or Copy & Paste the following link https://goo.gl/BGdj67

Position Title:

  • Title: Supervisor Call Center Manager | Edison N
  • Location: Edison, NJ
  • Hours: 1st Shift - 8:30a- 5pm Mon-Fri 
  • Compensation Package: Medical Insurance | Paid Weekly (Direct Deposit, Cash Card, Etc.)
  • $16/hr to start
  • Start Date: Immediate -- 1st Interview in Spotswood, NJ office. 2nd Interview on the Job site
  • Quick Apply: Text LeadCsrEdison to 732.251.2244 to get address or book an appointment (appointments are seen 1st)
  • OR send email with your full name, phone number, and LeadCsrEdison to spotswood@cssitalent com
  • OR Call 732.251.2244  and leave your first and last name, callback number, and say LeadCsrEdison

Requirements:

  • Minimum 2 years work experience as a call center, customer service or telesales rep
  • Strong working knowledge of call center scripts, processes, technology and organizational procedures
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Attention to detail
  • Have Own Reliable Car within 45 min. driving distance from job site
  • Legal to work in the USA - Must provide Government ID's for validation
  • The Call Center Team Leader will provide support services to the Call Center Manager by (1) Ensuring calls are audited for quality standards, (2) Providing training support for Call Center Representatives and (3) Monitoring activities on call center floor. This position is temp-to-hire.

Preferences: (candidates considered First):

  • Send Resume updated with Month to Date Job Status & Experience related to Requirements for this job.
  • Seeking resumes with longevity
  • Clear Communication

Job Specifics:

  • Temp. to Hire Perm.
  • Company: B2B Call Center
  • Monitor calls on a daily basis for future coaching purposes
  • Document evaluations – qualitative and quantitative – using NCC Auditing form
  • Prepare reports as requested by management
  • Assist management with new hires
  • Monitor call center floor for quality assurance by direct observation
  • Communicate issues directly to management and coach call center representatives, as directed by Call Center Manager

Click Here to Chat Live With A Recruiter (Mon-Fri: 9am-4pm) SW: Click or Copy & Paste the following link https://goo.gl/BGdj67

Job Requirements

Quick Apply: Text LeadCsrEdison to 732.251.2244 to get address or book an appointment (appointments are seen 1st)
  • OR send email with your full name, phone number, and LeadCsrEdison to spotswood@cssitalent com
  • OR Call 732.251.2244 and leave your first and last name, callback number, and say LeadCsrEdison
Job ID: Netline Team Lead
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