0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Tyler Technologies Careers - Software Support Engineer at Tyler Technologies

Tyler Technologies Careers - Software Support Engineer

Tyler Technologies Overland Park, KS (Onsite) Full-Time

The Software Product Support Engineer provides technical support to cross functional teams who are diagnosing, troubleshooting, repairing and debugging complex equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Key Responsibilities

* Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
* Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
* Perform investigation/documentation/reporting for customer-impacting or recurring issues
* Communicate effectively with NIC teams and key stakeholders both proactively and reactively
* Research and analyze platform issues working cross-functionally across NIC teams and customers to identify root cause and corrective actions
* Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
* Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating


* 3-8 years of experience in the field or related area
* Bachelor's degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty
* Knowledge of .NET, XML, JSON, and AWS/Azure
* Experience with SQL, T-SQL, and/or Postgres
* Experience solving complex technical problems with creative solutions
* Knowledgeable with Microsoft Office.
* Excellent interpersonal skills.
* Strong organizational & prioritization skills.
* Effective analytical ability, particularly in a technical environment.
* Excellent written and verbal communication skills.

Recommended Skills

  • .Net Framework
  • Amazon Web Services
  • Analytical
  • Business Informatics
  • Communication
  • Corrective And Preventive Action (Capa)
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2439720161

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.