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Customer Service Specialist

Kelly Services Frankfort Full-Time
$0.00 - $17.00 / hour
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Customer Order Specialist needed in Frankfort, IL Rate: $17.00 Hours: 8:00am - 4:30pm Monday - Friday (1-hour Lunch ½ paid ½ unpaid) Temporary to hire Summary/Objective: The Order Specialist ensures that all incoming customer sales orders are promptly addressed by responding to such requests, orders, questions and concerns in a timely and accurate manner. While exercising the highest level of service and quality and maintaining a solid understanding of the companys concepts, products, practices, and procedures. Essential Functions: • Process all in coming customer sales orders to ensure accuracy on quantity, products, weights, unit cost. Inform sales departments regarding any discrepancies • Help manage inventory levels and identify lowest available freight cost for shipping. • Prepare all required paperwork, packing slips, bill of ladings, UCC labels, to support shipping. • Evaluate all completed orders and finalize entry of order in the company-s accounting system (Sage 100) • Update and maintain all customer information in Sage 100 per customer agreements • Process all EDI based customers transactions (receipts of sales orders, invoicing, ASN-advanced shipping notices, etc.) per customer agreements • Monitor customer orders to insure the warehouse has properly shipped per the customer-s request • Daily Monitoring: Manage all Data Synchronization programs of all related customer portals. • Maintain all show and promo orders, replacement parts, CARR reports, customer backorders and item-s cancelled due to inventory shortages for all customers. • Assist the Sales & Customer Support Coordinator when needed on resolving all End User product sample, parts, and catalog, literature and general requests for inquires via phone and website based. Assist in special mailings, piece generations, etc. • Maintain and replenish all office and kitchen supplies • Complete phone coverage, answer and distribute to appropriate recipient, back up support to Assistant Office Administrator • Process all production and inventory transfers per the direction of the Chief Administrative Officer • Assist in other areas of the office/warehouse when directed by the Chief Administrative Officer Qualifications: Administrative Writing Skills, Organization, Data Entry Skills, Excellent Math Skills, Accounting Software Knowledge (Sage 100 or other accounting software), Analyzing/Auditing knowledge, Attention to Detail, Thoroughness, Reporting Research Results, Verbal Communication, Team Player If you meet all requirements, please submit your resume to Email blocked - click to apply with subject line "Customer Service Frankfort" for consideration. Only qualified candidates will be contacted

Skills required

Customer Service
Customer Relationship Management
Assist Individual
Telephone Skills
Customer Satisfaction


Salary Details

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Customer Service Specialist
$0.00 - $17.00 / hour
Estimated Salary: $64K
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Job ID: US2426KK_27981570


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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