Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
F390f6206c1fb4633fee21eae86a55aa

Customer Support Technician - SS&C Technologies

SS&C Technologies Inc Chicago, IL Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Customer Support Technician

This position will be located in Kaysville, UT or Chicago, IL.
 

Headquartered in Windsor, CT and with offices throughout North America, Europe, Asia, and Australia, SS&C provides the global financial services industry with a broad range of highly specialized software, business process outsourcing (BPO) services and application service provider (ASP) solutions. We deliver mission-critical processing for information management, analysis, trading, accounting, reporting, and compliance.
 
Overview:

We are looking for a highly motivated individual to join our team to provide customer support for our clients. The successful candidate will be a self-starter who has the proven ability to provide world class customer service, with a sense of urgency in all matters.  The candidate must be able to communicate effectively with team members and clients. 
 

Position Responsibilities:

  • Work directly with Corporate IT to ensure that all environment resources are at an optimum level in order to provide un-interrupted access to client hosted machines.
  • Set up new Hosted Machines for new or existing SKYLINE clients transitioning to the hosted environment.
  • Create credentials for new hosted clients.
  • Install SKYLINE and supporting applications.
  • Provide log in documentation to each new client.
  • Move SKYLINE databases from client’s local machines to hosted machines.
  • Reset passwords when necessary.
  • Submit requests to corporate IT group to add new hosted machines to existing back up process, when requesting data to be restored, and publishing dashboard URL’s.
  • Terminate sessions when necessary.
  • Troubleshoot Printer issues.
  • Troubleshoot Connectivity issues.
  • Troubleshoot other reported errors.
  • Maintain an accurate and current list of all hosted machines with specific machine details and client contact information.
  • Create Test machines for clients wanting to test a new version of SKYLINE prior to upgrading.

Required Skills & Experience:

  • Bachelor's degree or certification in computer science or related technology field is preferred, not required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
  • Support the process to install software products on the customer’s environment.
  • Familiarity with IIS.
  • Experience with the basics of networking.
  • Familiarity with supporting virtual machines.
  • Extensive experience working with currently supported Microsoft operating systems
  • Proficient in Microsoft Office.
  • Comfortable working in and assisting others through help desk software, such as ZOOM in addition to other remote access desktop programs
  • Excellent verbal and written communication, organization and problem-solving skills.
  • Ability to handle all customers in a professional manner.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

#LI-LH1

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.


SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.



Other details

  • Pay Type Salary
 

Recommended skills

Time Management
Complex Problem Solving
Self Motivation
Service Orientation
Verbal Communication
Written Communication
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 6061

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.