The Warranty and Service Technician position is responsible for all aspects of the installation of Utilimaster products including, but not limited to, Walk in’s, Truck Body, PDV, REACH and Specialty Vehicles and warranty projects. Beyond installation activities you will be responsible for safety, training, parts inventory, company expenses, and cleanliness of the work area, quality, workload/distribution and the professional interaction with customers as well as leading a field team as needed.
•Answer incoming calls with professionalism and courtesy
•Resolve service questions related to maintenance, operation, service center locations, warranty, road side assistance, etcetera
•Actively participate in the resolution of field service / warranty matters, including trouble shooting with service centers / technicians
•Facilitate appropriate course of action for product repair
•Coordinate the timely resolution of problems affecting Original Equipment Manufacturers (OEMs), dealers, service centers, and end-users in the field
•Collect, document, and follow-up with information/cases in the Aurora system as needed
•Communicate with other cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) and OEMs to resolve issues
•Analyze charges for work conducted by service centers
•Gather and analyze case information to recommend and establish corrective direction
•Provide feedback and case support to supplier charge-back contact
•Represent Utilimaster at vendor, supplier, OEM, factory, and/or trade show events, as requested
•Be aware of how your performance impacts Utilimaster’s financial bottom line and reputation
•Solve complex problems with minimal assistance
•Other tasks as assigned
•Associates or Technical degree in related field preferred or equivalent experience
•Minimum of FIVE years’ experience in manufacturing, customer relations, and mechanical / electrical troubleshooting
•Possess, or be able to obtain:
oPassport, and be able to enter Canada and Mexico
oValid Drivers license
oChauffer’s endorsement or higher, Pass DOT Physical
•Bilingual skills preferred
•Willing and able to be on the road for 5 weeks/ 35 days at a time before returning home for mandatory 4 days rest.
•Willing and able to work outside in all weather conditions and work positions.
•Must be willing and able to fly.
•Proficient in the use of hand and power tools.
•Understand and uphold Utiliamster Quality Assurance standards.
•Communicate effectively with customers and coworkers.
•Consistently display behaviors that support the Company Values with a sense of urgency to exceed our customers’ expectations
•Strong and consistent attention to detail
•Self-motivated with the ability to stay on task
•Versatile, flexible, and a willingness to work within constantly changing priorities
•Creative and innovative team player
•Intermediate computer skills are required Microsoft Office Suite/ Aurora
•Capable of comprehensive listening (understanding the message(s) that is being communicated)
•Proven knowledge (or ability to quickly learn) of Utilimaster’s products and components - mechanical and 12V- 120V electrical
•Sound judgment with the ability to make timely, and sometimes difficult, decisions
•Able to effectively prioritize and execute tasks in a high-pressure environment
oCommunication skills, verbal and written
oOrganizational, problem-solving, and analytical skills
EDUCATION AND OTHER REQUIREMENTS: (Select education and/or other certifications that may be either required or preferred to perform the job)
Degree TypeRequired/PreferredArea of Study
Associates or Technical Degree
Business or Technical related
HS Diploma or GED
Certificates / CertificationsRequired/Preferred
Functional Experience3 - 5 Years
Describe Experience Required:Experience in customer relations, mechanical/electrical, Commercial truck building.
Management Experience0 - 2 Years
Approximate Number of Reports2-3 periodically
Additional Requirements: N/A
Operate a vehicle:Frequently
Operate heavy equipment:Never
Operate small equipment:Occasionally
Handle power tools:Frequently
Operate production machinery:Occasionally
Isolated with minimal support:Occasionally
Operate office equipment:Frequently
Work in all weather conditions:Frequently
Requires extended hours:Frequently
Physical movement (pushing, pulling, bending, lifting, standing): 50lbs.Frequently
Inside work area:Occasionally
Spartan Motors Inc. an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Attention To Detail