Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 307 Hartmann Drive
    Lebanon, TN 37087

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Support Analyst jobs in Lebanon, TN delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Store Support Analyst

Cracker Barrel Old Country Store, Inc. • Lebanon, TN

Posted 24 days ago

Job Snapshot

Full-Time
Other Great Industries
Information Technology

Job Competition

4

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Overview

Cracker Barrel is seeking to hire a Store Support Analyst! This position provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.  Troubleshoots problems for stores and other Store Support personnel.  Provides a high level of customer service to answer questions, implement solutions, or determine appropriate resource.  Builds knowledge and skills necessary for answering and solving field user issues.  Shares and/or teaches knowledge and skills to others as appropriate.  Leads or assists with special projects as directed. 

Responsibility

Field user technical, hardware, and software support.

Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.  Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc.  Provides a high level of customer service and utilizes any means necessary to answer questions and implement solutions.

Assists other Store Support personnel.

Researches and troubleshoots, as requested, issues and problems encountered by other Store Support personnel.  Shares and teaches knowledge and skills with others when appropriate.  Assists with and/or oversees the training and development of the Store Support group.

Department and knowledge development.

Builds and develops knowledge base needed for answering and solving field user issues.  Builds relationships with others inside and outside the department.  Participates in the shaping of future departmental focus and solutions.  When appropriate to employee skill level, designs and/or codes utilities and computer programs for support services that increase departmental efficiency.

Job Requirements

  • In depth knowledge of software and hardware systems.
  • Strong research and troubleshooting skills.
  • Excellent customer service skills.
  • Teamwork and collaborative skills.
  • Ability to learn and adapt to changing technology.
  • Ability to work independently and triage work based on customer impact. 
Job ID: 11170
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.