$10 an hour ($11 for Spanish/English Bilinguals)

About the position

• Work with confidential customer information
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required
• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms
Qualifications

• 6 months Call Center experience preferred
• Must be 18 years old with High School Diploma or GED
• Type 25 wpm
• Ability to use desktop computer system and hardware,
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills
• Ability to use Windows operating systems and navigate between various windows
• Provide a positive, professional, empathetic and customer-focused manner
• Good organization and work prioritization skills
• Must be able to pass a Federal Background Check and Drug testing
• Must live in in the state of Florida
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled