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  • Alpharetta, GA

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Systems Support Engineer

Scientific Games • Alpharetta, GA

Posted 22 days ago

Job Snapshot

Degree - 4 Year Degree
Other Great Industries
Engineering, Information Technology

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Job Description

The System Implementations and Support team is responsible for tier 2 lottery system and Interactive service operations support and system builds for quality assurance, development, and several individual jurisdictions.  This includes support for Windows and Linux, SQL Server and MySQL, and web hosting in a virtual environment as well as proprietary software support.  SIS Engineers work closely with other Scientific Games departments to ensure the timely support of all products. They must be able to demonstrate a high degree of initiative and provide timely completion of assigned tasks, respecting the organizational level and service level agreements in place.  An SIS Engineer must be able to demonstrate a solid understanding of troubleshooting techniques and logical thought processes.

• Provide tier 2 technical support during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems
• Provide tier 2 support to development and QA systems
• New system implementation including builds, system performance analysis, and vetting
• Troubleshooting of production problems including defining root causes and solutions
• Liaison between Operations and Development groups
• Technical Documentation
• Communicate technical incident details to business customers
• Remotely build, configure, and manage Windows Server and Linux enterprise systems
• Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins
• Prioritize through evaluating impact, severity, and resources available
• Provides onsite support during system implementations and system overhauls

Job Requirements

Education: Associate’s Degree in a related field of study required; Bachelor’s Degree preferred

Work Conditions:  Required weekend, night and evening hours due to on call rotation. Position may require up to 25% travel.

Minimum Required Experience:
• 3 years’ experience in the Data center or operations support field

Preferred Experience:
• Lottery Industry experience
• 5+ years’ experience in the Data center or operations support field

Minimum Knowledge, Skills, & Abilities:
• Windows Server (2008+) administrative experience
• Linux (Ubuntu 12+ or RHEL 6+) administrative experience
• Familiarity with SQL Server or MySQL
• Knowledge of scripting practices for Unix/Linux Shell scripting as well as SQL query authoring
• Thorough understanding of server hardware
• Understanding of network communications fundamentals
• Excellent system and network troubleshooting skills
• Excellent time management and organizational skills
• Excellent communication skills – verbal and written
• Demonstrated ability to work and prioritize with minimal direct supervision
• Comfortable working within a disbursed team over a wide geographic area
• Experience supporting high availability environments with clustering and database replication is a plus
• Demonstrated ability to effectively interact and communicate ideas and concepts with customers
• Demonstrated ability to successfully work on multiple projects simultaneously

Preferred Knowledge, Skills, & Abilities:
• Hands-on experience implementing Windows Server based server architectures
• Hands-on experience implementing Linux Server based server architectures
• Experience in the creation of detailed product installation requirements
• Experience with server automation tools
• Experience in project coordination is an asset
• Lottery or gaming Industry experience in IT
• Experience and certifications  in Networking, design and implementation
• Physical Requirements: Office and server room environment

Other requirements:
Candidates must be able to pass extensive background checks upon employment.  Security investigations will be conducted by each jurisdiction. A drug test will be required before employment. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.
Job ID: IRC6657
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