DAC Senior Care Management LLC d/b/a Home Instead Senior Care 297
Provides assistance to enhance scheduling service for clients and CAREGivers.
Reflect the values of DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297).
Answer incoming calls in a friendly, professional and knowledgeable manner.
Assist with creating and maintaining client and CAREGiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.
Assist with monitoring, and logging client and CAREGiver activity utilizing the software system.
Assist with problem resolution with client and CAREGiver issues.
Assist with maintaining accurate client and CAREGiver records in the software system.
Assist with recognizing opportunities to increase service hours to enhance quality care.
Perform all other functions and responsibilities deemed necessary
High school graduation or the equivalent
Must possess a valid driver’s license
1 year experience care giving, CNA or equivalent
1 year of administrative experience
Knowledge, Skills and Abilities:
Must understand and uphold the policies and procedures established by DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
Must demonstrate excellent organizational skills
Your employer is DAC Senior Care Management LLC, (d.b.a. Home Instead Senior Care 297). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.
Each Home Instead franchise is independently owned and operated.
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The Home Instead Senior Care® network is the world’s leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGiversSM who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer’s care and hospice support.
Caring for others is part of our DNA, and that includes caring for your career. The Home Instead Senior Care network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you’re encouraged to talk with your local office for support, share stories, and seek guidance. Learn more at www.apassionforcaregiving.com.