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Service Desk Specialist

The Select Group Fort Belvoir, VA Contractor
$71,929.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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SERVICE DESK SPECIALIST

The Select Group is looking for someone to join one of our top Government Client's team in Ft. Belvoir, VA! The ideal candidate will have multiple years of experience troubleshooting Tier 2 issues, have an Active TS/SCI Clearance, and be accustomed to working in a Windows environment.

SERVICE DESK SPECIALIST REQUIREMENTS:

  • Active TS/SCI Clearance

  • Tier 1 and Tier 2 troubleshooting experience in a Windows environment

  • Ticketing System experience

  • IAT Level II Certification

    • CCNA Security

    • CySA+

    • GICSP

    • GSEC

    • Sec+

SERVICE DESK SPECIALIST RESPONSIBILITIES:


  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

  • Provides polite and friendly customer service

  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

  • Documents incident status and solutions in incident database tools.

  • Possesses current working knowledge of computers, printers, laptops, and common windows applications

  • Works through various types Tier II issues with telephone assist


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our URL blocked - click to apply or visit us at URL blocked - click to apply Sign up to receive weekly job alerts in your inbox by joining the URL blocked - click to apply

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

 

Recommended skills

Comp Tia Security+
Friendliness
Cisco Certified Network Associate Security (Ccna Security)
Top Secret Sensitive Compartmented Information (Ts/Sci Clearance)

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$71,929
Avg. Yearly Salary
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Job ID: TheSelectGroup_48769

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