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  • Eagle Pass, TX 78852

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Assistant General Manager

ExecuNet • Eagle Pass, TX

Posted 26 days ago

Job Snapshot

Full-Time
Other Great Industries
Education, Health Care, Other

Job Description

The Assistant General Manager assists the General Manager with the overall strategic planning for and direction of the property and plays a key role in leading our teams as they interact with our guests and each other.

Responsible for the successful overall implementation, management, and coordination of the property. With the General Manager, provides oversight and management of all directors and departments.

Essential Functions

  1. Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  2. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  3. Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all.
  4. Supervises and assists directors to ensure timely, successful organizational strategy, setting objectives for successful operating results and future growth.
  5. Supervises and assists in the preparation of a comprehensive budget and plan of operation.
  6. Supports the development and implementation all policies and procedures related to the operational activities and functions.
  7. Provides guidance, support, advice and assistance to directors to ensure compliance with rules and regulations of the KTTT Gaming Commission.
  8. Works to ensure a high quality of management operations in all areas of the organization. Monitors business unit performance, including growth in revenue, and implements corrective actions to assure that operations remain within budget and are on track to achieve financial targets.
  9. Establishes executive management teams for special projects, activities and functions requiring multi-disciplinary expertise, such as the planning, development, construction projects, and strategic planning.
  10. Develops and maintains positive, effective, and responsive relationships with all regulatory commissions and other agencies as to ensure the property is in compliance.
  11. Manages and implements the guest service program with a focus on team member empowerment, maintaining a positive culture based on our core values, and making a difference for both internal and external guests.
  12. Reviews operations and makes recommendations to General Manager.
  13. Provides analysis of operational systems and assists with programs used for player and machine tracking. 
  14. Assists in the creation, development, and implementation of an effective strategy to maximize profitability by ensuring revenue opportunities meet or exceed expectations while prudently utilizing available resources.
  15. Provides support and leadership direction to the individuals directly reporting to this position in accordance with the organizational chart.
  16. Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the members of leadership team.
  17. Establishes and directs production standards and goals, as well as operating policies and procedures, which will enable areas of responsibility to function more effectively and efficiently.
  18. Ensures assigned staff accurately prepares detailed daily, weekly, and monthly operating reports as well as the annual forecasted budget.
  19. Analyzes operating statistics financial reports, department expenses, budgets, and provides guidance or direction that assists direct reports in the operation of their departments in an effective and efficient manner.
  20. Develops and implements staff development plans for those team members who display the necessary skills, motivation, and attitude to grow within the company.
  21. Serves as the contract administrator of Food & Beverage consultant agreements and oversees the Food & Beverage Department in coordination with the vendor. Monitors services to be performed and ensures all deliverables are met.
  22. Responsible for communications with F&B consultants and the implementations of their financial goals related to Food and Beverage operations.
  23. Works directly with F&B consultants to develop and implement any F&B remodel project.
  24. Provide budget guidelines for any remodel or expansion projects.
  25. Reviews Food & Beverage P&Ls with F&B consultants, including the cost of good and FTE analysis, and will assist with budget development for the department.
  26. Develops and utilizes a template for forecasting on a quarterly basis.
  27. Develops proposals on the direction need for food outlets as well as opportunities for the casino. Liaison for franchise or license agreements.
  28. Creates cash flow models needed for potential remodels and expansions.
  29. Manages capital expenditure projects for the F&B and Finance Departments.
  30. Liaises with the Marketing Department to review all F&B promotions.
  31. Attends, and satisfactorily completes all required training as assigned and required.
  32. Manages and maintains security of confidential information entrusted to position.
  33. Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  34. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

Supervises

Directors

Reports to

General Manager

Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Minimum Requirements to Qualifications

  • Bachelor’s degree Business Administration, Accounting, Finance, or a related field.
  • Must have previously held the title of Chief Financial Officer, Director of Finance, or Controller at a casino. 
  • Minimum of seven (7) years experience in casino accounting/finance.
  • Minimum of ten (10) years experience in casino operations.
  • Experience planning and executing casino expansions.
  • Experience with effective leadership techniques, financial reporting/analysis, and cost benefit analysis.
  • Experience implementing a casino wide guest service program.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.
  • Must have a stable employment history.

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Reasoning Ability

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

Work Environment

  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC
Job ID: 569321
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